Fixit - the Digitization Pioneer with INTENSE Low-Code Platform

At INTENSE Inspirations 2023 Conference, we were pleased to honour Fixit with the Pioneer of Digitization statuette for more than 10 years of digitization with INTENSE Low-Code Platform.

FIXIT - EUROPEAN DEVICES GET A SECOND LIFE

Fixit is a European leader in providing services in after-sales support, including repair of consumer electronics, and an expert in building a positive customer experience (Customer Experience) working for global manufacturers and suppliers of consumer electronics, IT and white goods.

The company, with more than 20 years of experience, supports manufacturers in after-sales service, servicing and product promotion. It operates internationally, reaching more than 40 countries. Fixit has more than 100 specialists, repairing around 150,000 devices annually. Their service network covers almost all of Europe.
 
For more information about Fixit, visit the company's official website.

THE UNIQUE CHALLENGES OF A GLOBAL COMPANY

They were looking for a large, stable software provider with high security, yet able to meet the diverse requirements of their customers. Flexibility and adaptability to different processes were key criteria in choosing the right system. The choice made was INTENSE Platform, a solution that has yielded huge benefits.

Fixit operates in a multilingual work environment, with various principals who have specific requirements for equipment repair, reporting or data collection. Such diverse processes often generate difficulties in mapping them consistently in a single IT system, leading to the need for constant software modifications.

INTENSE Platform system proved to be the answer to these challenges. Thanks to its flexibility and configurability, the Platform allows for the free creation of specific process workflows. Sequences of activities, data flows and dependencies between them can be flexibly defined within a single platform making even the most complex activities implemented internationally, easy to operate and manage.

DIGITAL TRANSFORMATION OF FIXIT

The beginning of the partnership with INTENSE Platform was a perfect opportunity for Fixit to analyze its internal processes. The Fixit team acknowledged that working with us led them to ask the right questions, which in turn led to a thorough analysis of their processes, resulting in significant changes in the way the company operates.

With the implementation of INTENSE Platform, Fixit has gained a tool that enables accurate mapping of complex operational conditions and dependencies. Users no longer need to reach for complicated procedures or learn complex rules for handling multiple projects. The system automatically saves the rules of each process, and the user interface, available in 2 languages, adapts the descriptions of fields in forms to the operator's language, making it significantly easier to work in a multilingual environment.

INTENSE PLATFORM SUPPORTS THE MOST ESSENTIAL PROCESSES

Fixit uses INTENSE Platform to manage key business processes, with an emphasis on handling repair requests across Europe. The digitization of this area has contributed to even faster, more efficient and more professional customer service.

The system has been integrated with the website, enabling automatic registration of requests by customers. Thanks to RPA mechanisms and automation, customers receive information on the status of repairs in real-time.

Repair requests are directly linked to logistics processes, parts inventory management and the operation of equipment under repair. The platform is also integrated with courier systems, which streamlines equipment shipment. It is worth mentioning that the INTENSE system operates in a bilingual version, supporting Fixit's overseas operations.

PERFECT FLEXIBILITY

Fixit confirms that INTENSE Platform has not only streamlined processes but also significantly improved the organization's flexibility. Today, the company can quickly adapt to the changing needs of customers, and the automation of multiple activities according to set parameters and schedules allows for efficient international execution.

INTENSE Platform is more than just software - it's a tool that supports Fixit in its pursuit of operational excellence. With advanced flexibility and automation features, Fixit can perform at the highest level, regardless of the principals' requirements.

We thank Fixit for their trust and are pleased to support them in a digital transformation that delivers tangible results. With the flexible capabilities of INTENSE Low-Code Platform, Fixit is ready for any challenge - today and in the future!

INTENSE Group team