Fixit
Industry
ServicesBusiness Areas
- Automations
- Document Workflow
- ESB Integrations
- Multilanguage
- Service & Claims
Last updated: 19.03.2026
FixIT S.A. is a service company specializing in IT products and consumer electronics support services.
As part of the Intense implementation carried out between 2016 and 2026, the company deployed a comprehensive service management platform covering its core business operations, including:
- Workflow and Document Management
- Integration with Courier and Postal Service Providers
- Multilingual Operations Across Several Central European Countries
- Integration with Web Services
- Data Exchange via Intense ESB (Enterprise Service Bus)
The system has been integrated with the company’s website, enabling customers to submit repair requests automatically and receive real-time status updates through RPA-driven process automation. Service requests are seamlessly connected with logistics, warehouse management, and device servicing, while integrations with courier companies and the multilingual capabilities of the Intense platform support efficient service delivery across international markets.zyczność systemu Intense wspierają sprawną obsługę także na rynkach zagranicznych.
Testimonial
View the full reference (JPG, Polish)
“…The Intense Platform proved to be exactly what we were looking for—a truly versatile platform, just as its name suggests, for configuring our own unique business processes. It enables us to flexibly design workflows, define process sequences, and manage complex dependencies across a multi-site, international organization.The platform is ideally suited to mapping the sophisticated conditions and relationships that often exist within a single project or contract. Users no longer need to rely on written procedures or learn the detailed rules governing different projects, as most of this logic is embedded directly into each automated workflow.
The user interface is multilingual, allowing form labels and system content to be adapted to each user’s preferred language. In addition, many routine activities can be executed automatically based on predefined rules and schedules.”
Company description
FIXIT S.A. is an international service partner headquartered in Kraków, Poland, specializing in comprehensive after-sales support for consumer electronics and IT equipment. The company provides warranty and post-warranty repair services (RMA), as well as device refurbishment, reconfiguration, and grading for more than 50 global brands, including LG, Logitech, Blaupunkt, Beko, and D-Link.
Operating across Poland and several European markets – including the Czech Republic, Slovakia, Germany, Switzerland, and Hungary – FIXIT actively supports the circular economy by extending the lifecycle of electronic devices and reducing electronic waste. With more than 20 years of industry experience, a team of over 140 specialists, and the capacity to process more than 450,000 devices annually, the company places a strong emphasis on service quality and delivering an outstanding customer experience for both individual consumers and business clients.